ino777 Privacy Policy

This Privacy Policy (the "Policy") describes how ino777 (the "Platform", "we", "us", or "our") collects, processes, stores, and protects personal data provided by or collected from individuals (the "User", "Player", or "you") who access or use the services available at https://ino777.asia.

ino777 is committed to protecting your privacy and handling your personal data with the utmost care and in compliance with applicable international data protection standards. This Policy applies to all players regardless of their location, including our primary user base in Malaysia — encompassing Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, and Johor Bahru.

By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and ino777.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including but not limited to name, identification number, email address, IP address, payment details, and behavioural data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means ino777, which determines the purposes and means of processing Personal Data collected via the platform.
• "Data Processor" means a third party that processes Personal Data on behalf of ino777 under a written data processing agreement.
• "Sensitive Data" means Personal Data that warrants enhanced protection, including financial data, identity document data, and account activity data.
• "Cookies" means small text files stored on your device by the platform to enable essential functionality, analytics, and preference retention.
• "KYC Data" means identity verification documents and information collected as part of the Know Your Customer compliance process, including government-issued identification and proof of address.

ino777 collects the following categories of Personal Data from or about you:

3.1 Registration Data

When you create an account, we collect your full legal name, date of birth, residential address, email address, and phone number. This information is required to establish and maintain your account and to fulfil our age verification and anti-money laundering obligations.

3.2 Identity Verification (KYC) Data

To comply with our international licensing obligations, we collect copies of government-issued identity documents (such as Malaysian MyKad or passport), proof of address documents, and payment method verification evidence. KYC Data is collected only when required for verification and is handled with the highest level of security controls.

3.3 Financial & Payment Data

We collect records of deposit and withdrawal transactions, the payment methods used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency wallets), and transaction amounts in MYR. Note that ino777 does not store full card numbers or banking credentials — these are processed directly by our licensed payment service providers.

3.4 Usage & Gameplay Data

We collect data about your interactions with the platform, including games played, bets placed, betting markets accessed (e.g., Liga Super Malaysia odds, EPL markets, live casino tables), session duration, device information, browser type, and IP address. This data is used to operate the platform, detect fraud, and improve the player experience.

3.5 Communication Data

If you contact our support team — whether via live chat, email at [email protected], or the Help Centre — we retain records of that communication for quality assurance, dispute resolution, and regulatory compliance purposes.

3.6 Technical & Device Data

We automatically collect technical data including IP address, device type, operating system, browser version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.

ino777 collects Personal Data through the following mechanisms:

• Direct input: Information you provide during registration, KYC submission, deposit/withdrawal forms, or when contacting support.
• Automated collection: Technical and usage data collected automatically via server logs, cookies, and similar tracking technologies when you access and use the platform.
• Payment processors: Transaction data received from licensed third-party payment processors when you make deposits or withdrawals using Malaysian payment methods (e.g., Touch 'n Go eWallet, DuitNow, FPX, or cryptocurrency platforms).
• Identity verification services: Verification results from third-party KYC service providers contracted to assist with identity and age verification.
• Fraud prevention services: Risk signals and device fingerprinting data from licensed fraud prevention partners to protect the integrity of the platform and all players.

ino777 processes Personal Data on the following legal bases:

ino777 uses your Personal Data for the following specific purposes:

• Account management: Creating, maintaining, and securing your player account, including password resets and account recovery.
• Payment processing: Facilitating deposits and withdrawals in MYR via your chosen Malaysian payment method, verifying ownership of payment accounts, and maintaining transaction records.
• Identity & age verification: Verifying that you are at least 21 years of age and that the personal details provided are accurate, as required by our licensing obligations.
• Gaming services delivery: Providing access to casino games, live dealer tables, sportsbook markets (including Liga Super Malaysia and EPL), and esports betting features.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other forms of platform abuse.
• Customer support: Responding to your enquiries, resolving account disputes, processing refund requests, and maintaining support records.
• Responsible gambling: Monitoring account activity for signs of problematic gambling behaviour and administering deposit limits, cool-off requests, and self-exclusion programmes.
• Legal compliance: Maintaining records required by our licensing authority, responding to lawful requests from regulatory or law enforcement bodies, and defending or pursuing legal claims.
• Platform improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Marketing communications (with consent only): Sending promotional information about bonuses, new games, and special offers via email or in-platform messaging, where you have consented. You may unsubscribe at any time.

ino777 does not sell or rent your Personal Data. We may share your data only in the following limited circumstances:

7.1 Licensed Service Providers

We share necessary data with third-party service providers engaged under binding data processing agreements to perform services on our behalf. These include:

• Payment processors for Malaysian e-wallets, banking, and cryptocurrency transactions.
• KYC and identity verification service providers.
• Fraud detection and risk management platforms.
• Cloud infrastructure and hosting providers for platform operations.
• Customer communication and live chat platform providers.

All service providers are contractually prohibited from using your data for any purpose other than the specific service they are engaged to provide, and are required to maintain equivalent data protection standards.

7.2 Gaming Software & Content Providers

Certain game titles on ino777 are provided by licensed third-party game studios. These providers may receive limited gameplay data (such as game session identifiers and bet amounts) for the purposes of game operation, RNG validation, and jackpot management. They are prohibited from using this data to independently identify or contact you.

7.3 Regulatory & Legal Disclosure

We may disclose Personal Data where required to do so by our licensing authority, a court order, regulatory directive, or applicable law. We will, where legally permissible, notify affected players of such disclosures.

7.4 Business Transfers

In the event that ino777 undergoes a merger, acquisition, or sale of assets, player Personal Data may be transferred as part of that transaction. Affected players will be notified of any change in data controller status and their rights will be maintained throughout.

ino777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

You may manage your cookie preferences through your browser settings at any time. Disabling essential cookies may impair the functionality of the platform. ino777 does not use third-party advertising cookies to serve targeted commercial advertisements.

ino777 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following indicative retention periods apply:

Upon expiry of the relevant retention period, Personal Data is securely and irreversibly deleted or anonymised so that it can no longer be used to identify you. Where anonymised data is retained for statistical or analytical purposes, it no longer constitutes Personal Data and falls outside the scope of this Policy.

You have the following rights in relation to your Personal Data processed by ino777. To exercise any of these rights, please contact our Data Protection team as described in Section 15.

We will respond to valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. Requests are free of charge unless they are manifestly unfounded or excessive.

ino777 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and ino777's servers.
• Encryption at rest for all Sensitive Data stored on our servers, including KYC documents and financial data.
• Access controls restricting access to Personal Data to only those staff members and processors who require it to perform their authorised functions.
• Two-factor authentication (2FA) for all internal systems that process Personal Data.
• Regular security audits and penetration testing of the platform infrastructure.
• Incident response procedures to ensure rapid detection, containment, and remediation of any security breach.

Despite these measures, no online platform can guarantee absolute security. You can reduce your personal risk by using a strong, unique password for your ino777 account, enabling 2FA where available, and ensuring your device and software are kept up to date. If you suspect unauthorised access to your account, contact our support team immediately via live chat.

ino777's services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect or process Personal Data from individuals below the age of 21. The platform does not target, market to, or intentionally interact with minors in any capacity.

Age verification is a mandatory step in our KYC process for all players before their first withdrawal. If ino777 becomes aware that a minor has provided Personal Data or registered an account, we will immediately:

• Suspend and permanently close the account.
• Delete all Personal Data associated with the account as soon as is legally permissible.
• Void any gameplay, bonuses, or pending withdrawals associated with the account.
• Report the incident to relevant regulatory authorities where required by our licensing obligations.

If you are a parent or guardian and believe that your child may have accessed or registered on ino777, please contact our support team immediately at [email protected] (please type this address manually — it is not a clickable link).

The ino777 platform may contain references or links to third-party services, including licensed payment processors (such as Touch 'n Go eWallet, Boost, and GrabPay interfaces), game studio content, and identity verification portals. When you interact with any third-party service, you leave ino777's data processing environment and become subject to that third party's own privacy policy and data practices.

ino777 is not responsible for the privacy practices or content of any third-party service you access in connection with using our platform. We encourage you to review the privacy policies of any third-party services with which you interact.

ino777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable law, or our licensing obligations. Any updated version of this Policy will be published on this page with a revised "Last updated" date at the top of the document.

Where changes to this Policy are material — meaning they meaningfully alter how we process your Personal Data or your rights in relation to it — we will provide proactive notice to registered players via the email address associated with their account prior to the changes taking effect.

Your continued use of the ino777 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated practices. If you do not agree to the updated Policy, you should cease using the platform and request account closure as described in our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by ino777, please contact our Data Protection team using the following channels:

• 24/7 Live Chat: The fastest way to raise a privacy query or submit a data rights request. Available directly via the ino777 platform interface.
• Email: Write to our Data Protection Officer at [email protected] (please type this address manually into your email client — this address is displayed as plain text and is not a clickable link). Include "Privacy Request" in the subject line so your email is routed to the correct team. We aim to respond within 5 business days for privacy-related matters.
• Help Centre: Registered players may submit privacy and data rights requests directly via the in-platform Help Centre portal for account-specific matters.